The purpose of today’s guide is to feed our readers with detailed information about FirstBank customer complaint service.
So, to grasp every piece of information shared about FirstBank Nigeria customer complaint service, you’ll have to read till the end of this guide.
Sometimes it becomes worrying when you are not satisfied with the products and services of a company.
With all your dissatisfaction about the company’s products and services, it even becomes more disturbing when you can’t find the right way to lodge your complaint.
Many businesses don’t leave a trace to their customer complaint service because they care less about customer satisfaction.
FirstBank is one of the institutions that are highly concerned about customers satisfaction and protection.
For that reason, the bank has provided its customers with customer complaint service that sees to it that every incoming complaint receives the attention it requires in time.
That is why it is not safe to look past FirstBank Nigeria when you want to complain about the financial institution’s products and services.
The bank is the sole entity that holds accurate information to help solve your challenges to your satisfaction.
Let’s proceed with our discussion for more detailed and vital information about FirstBank Nigeria’s customer complaint service.
What Is FirstBank Customer Complaint Service
FirstBank customer complaint service is customer support and assistance service available to every customer of FirstBank who’s experiencing challenges with the bank’s products and services.
This service is what keeps informing FirstBank about the challenges associated with its products and services.
The customer complaint is the department the helps FirstBank to identify customers’ challenges.
Ways To Lodge A Complaint With FirstBank
Below are some of the available communication mediums you can choose to lodge your complaints to FirstBank Nigeria:
1. Submit a complaint through their contact form on the official website
2. Call Firsbank Customer care on the following phone numbers:
0700 34778 2668228
01 4485500
0708 062 5000
3. By emailing FirstContact through this email address: firstcontact@firstbanknigeria.com
4. You can write to the complaint management unit of FirstBank by using the address below:
P.O. Box 5216, Lagos, Nigeria.
5. Visit the nearest FirstBank branch to make a complaint.
6. You can lodge your complaints through any of FirstBank social handles, and below are the links to FirstBank social media handles:
Twitter: https://twitter.com/FBN_help
Instagram: https://www.instagram.com/firstbanknigeria/
Facebook: https://web.facebook.com/firstbankofnigeria
How Do I Complaint To FirstBank
When you lodge your complaint to FirstBank, the bank first acknowledges your complaint by sending you a notification through SMS or email.
The notification sent to you contains a unique code and the expected resolution time of the complaint you lodged.
FirstBank would then assess your complaint based on severity and possibility to determine whether it needs immediate action.
The bank will proceed to investigate your complaint and provide you with the complainant with feedback.
That is all the information we can share about FirstBank’s customer complaint service.
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